Best Customer Service Ever?
Kudos to Southwest, I just called them (at 11pm MST) and not only was my call picked up immediately (after a breif blurb about SouthWest and two rings) but I had everything I needed in less than two minutes. The airline is obviously proud of their phone service because the following is found on their website:
Call us traditional, but we elect to steer clear of the chat-style, respond-on-demand, quick casual format and focus on meaningful Customer dialogue. This is not because we don’t care. It’s because that style counters our commitment to Customer Service.
Let me point out this is the polar opposite of Amazon.com where a phone number is nowhere to be found.
…and let me also mention that the lady had a very friendly voice (no accent of any kind) and wished me a good night. If you’re in Ireland or India, it doesn’t matter, odds are they wouldn’t know it’s night here.
PS: College students immediately receive 4 credits on their Rapid Rewards program. (In other words, I’ve already earned 25% of my first reward.)